Return & Refund Policy
Return & Refund Policy
Last Updated: November 2025
Thank you for choosing Dammam Scrap Buyer — your trusted partner for scrap collection and recycling services across Dammam, Al Khobar, Jubail, Dhahran, and nearby cities.
This Return & Refund Policy explains the conditions under which refunds or returns are applicable for our scrap buying and recycling services. Please read this policy carefully before using our services.
1. Nature of Our Business
Dammam Scrap Buyer operates in the scrap collection and recycling industry.
We purchase used, old, or damaged materials such as metal, copper, aluminum, iron, machinery, vehicles, furniture, and e-waste directly from customers at fair market prices.
Since our business involves buying scrap materials, not selling products, traditional returns do not apply. However, we do provide refund solutions in specific, verifiable cases.
2. Eligibility for Refund
Refunds are applicable only under the following conditions:
Incorrect Payment Amount – If there was a mistake in weighing or valuation resulting in incorrect payment.
Duplicate Transaction – If a customer was accidentally paid or charged twice for the same transaction.
Service Error – If our team fails to collect materials after payment or there was an internal error in the process.
To request a refund, customers must contact us within 48 hours of the transaction and provide:
A valid payment receipt or transaction proof
Details of the issue (including date, location, and contact number)
All claims will be reviewed by our accounts and operations team before processing.
3. Non-Refundable Situations
Refunds are not applicable in the following situations:
After the scrap materials have been collected and recycled
If the customer changes their mind after the transaction is completed
For incorrect or incomplete information provided by the customer
For cash transactions without valid proof of payment
In case of third-party misunderstandings or unauthorized dealings
Once the scrap has been collected, ownership is transferred to Dammam Scrap Buyer, and no returns are possible.
4. Refund Method
Approved refunds will be processed using the same payment method as the original transaction —
either by bank transfer or cash payment (if applicable).
Refunds may take 3–7 business days to appear, depending on the customer’s bank or payment provider.
5. Cancellation Policy
Customers can cancel a pickup request or scrap collection order if:
The cancellation is made before our team arrives at the pickup location.
The cancellation request is communicated through phone or email promptly.
Once our team reaches your location or collection begins, cancellation will not be accepted.
6. Contact Us for Refund or Cancellation
If you believe you are eligible for a refund or need to cancel a pickup, please contact us immediately with your details.
📧 Email: forhad.scrapbuyer@gmail.com
📞 Phone: +966 558162818
🌐 Website: https://dammamscrapbuyerr.com
Our support team is available to review your case and ensure fair, transparent resolution.
7. Policy Updates
Dammam Scrap Buyer reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any changes will be reflected on this page with an updated “Last Updated” date.
